Business Systems Analyst - Salesforce & Patient Support Programs Job at Lorven Technologies Inc., Chicago, IL

  • Lorven Technologies Inc.
  • Chicago, IL

Job Description

Job Description

Job Title: Senior Business Systems Analyst

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Location: Chicago, IL (Onsite)

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Duration: Long-term

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Experience: 10+ years

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Key Requirements:

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  • Strong Business Analysis experience and Salesforce configuration knowledge.
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  • Hands-on experience supporting Patient Support Programs (PSP) in the Pharmaceutical / Life Sciences industry.
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  • Experience with Intake Centre and Contact Centre applications.
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  • Expertise in requirements gathering, process mapping, user stories, acceptance criteria, and UAT.
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  • Strong stakeholder management and Agile/Scrum experience.
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  • Ability to independently manage BAU support and production issues.
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