Required Skills & Experience
- 4+ years of Business Systems Analyst experience
- Strong Salesforce platform knowledge
- Hands-on experience using Salesforce Inspector for data analysis, validation, and bulk record management
- Experience working in the telecommunications industry
- Experience gathering and documenting business and system requirements
- Understanding of telecom product catalogs and product lifecycle management
- Experience supporting or integrating with billing systems such as CSG and/or ICOMS
- Advanced Excel skills, including data analysis, validation, and reporting
- Experience creating process flows, functional specifications, and user stories
Job Description
Insight Global is looking to add a Business Systems Analyst with strong Salesforce and telecommunications experience to support a high-visibility product catalog integration initiative. This individual will work closely with Product, Operations, Billing, and Technology teams to support the migration of Cox products into Charter's Salesforce product catalog and ensure the appropriate requirements are documented for downstream billing systems. This person will be responsible for documenting business, functional, and system requirements, creating user stories and process flows, utilizing Salesforce and Salesforce Inspector for data analysis and validation, and partnering with billing development teams to support enhancements and integrations. This person will also assist with testing efforts, data validation, and ensuring product configurations remain aligned across Salesforce and downstream billing platforms throughout the implementation lifecycle.
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